Wednesday, February 13, 2008
I consider myself a reasonable person.  I have, through my travels, learned many lessons about the wondrous variety that is humankind.  These lessons have shown that it's best to set one's expectations extremely low and hope that one may be surprised more often than disappointed.

That being said, there seems to be a growing trend of incompetence sweeping through society.  It's becoming commonplace for products, services, and anything else you can think of, to operate substantially under what a sane person would consider adequate.

For instance, my wife and myself recently decided to switch from Comcast to DirecTV for our TV service.  We had the DVR service from Comcast then, due to highly unsatisfactory performance, we decide to give satellite a try.

Things went well for about a month, then, suddenly and randomly, shows that were set to record would no longer record.  They would appear to record, but that was just to toy with us.  There'd be a "hey I'm recording now, guy" icon in the guide and a happy little orange light on the outside.  But, alas, nothing.  Fooled!  In general, the whole DVR is a piece of crap; the interface and general usage is horrendous.  It's impressive how poorly it does the one, and only, thing that it's supposed to do.

There's more to that story, and perhaps I'll share it in another post.  It basically involves the DTV tech support telling us we can't turn our TV on while something is recording.  I'm guessing the invisible television gnomes anger the DVR.

So, there we have two cases where the sole reason for something being in place was to serve a particular purpose and it couldn't even do that.  First, the DVR itself, then the crap-sucking tech support.

Another example of the growing inadequacy keeps popping up that the local fast food chains.  Somehow it's become impossible for the employees of these fine establishments to read a screen and put stuff in a bag.  I mean, come on, that's all you have to do!  You look at a list, pick up a clearly labeled foodstuff, and stick it in a bag. I guess I ultimately shouldn't expect much from people making minimum wage who are being crap danced* on by some guy/girl manager who think they play an important role in society.

I think it's fair, however, to expect more out of my fellow programmers.  I expect that if you are a web developer that you should understand the lifecycle of an HTTP request.  That seems like a minimum.  But, alas, everyday, I am surprised by the lack of fundamental knowledge in so-called web developers.  And that, unfortunately, is just the tip of the iceberg.  I'm sure there will be more posts on this subject as well.

I could go on, and I'm sure I will, because this is really ridiculous.  We, as a society, need to hold ourselves to a higher standards.  We should always strive to be better and fight complacency.

I'll leave you with this: the more you think you know, the less you actually do.  People who are convinced they know everything, never learn anything.  A penny saved is a penny earned.  Blood is thicker than water.  Don't judge a book by its cover.  Never place valuables inside livestock.  Avoid eating those little packets that come in shoe boxes that say "do not eat."  Never make eye contact with a baboon.  And, finally, what ever you put in, always consider that a doctor may have to take out.. because of the vacuum that's created when you put it in.. and he'll laugh and tell all of the nurses what you've done and you'll cry a little but then you'll think to yourself, "it was worth it" after you apologize to everyone at your kid's first birthday.

*Yes, I believe I invented the phrase "crap danced" or at least its use in that manner.
posted on Wednesday, February 13, 2008 8:42:06 PM (Eastern Standard Time, UTC-05:00)  #    Comments [3]
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WTF
Wednesday, February 13, 2008 10:18:00 PM (Eastern Standard Time, UTC-05:00)
So "how much did you sell the car for"?
Wifey
Wednesday, February 13, 2008 10:25:01 PM (Eastern Standard Time, UTC-05:00)
yeah so exact conversation with DTV tech support. Support: "we are aware that there has been a problem with recordings, not recording. What we recommend, at this time, is that you do not watch programs when they are recording because it "does something" to the recording." Me: "Well I was recording a program last night, that was on from 8pm-10pm. I didn't even turn the TV on until 9:30pm, and it happened to be tuned to the channel that show was one. The guide said it was recording. But it was no where to be found." Support: "Ma'am, if you turned the TV on, and started watching the program at 9:30pm than you were in fact watching the program while it was recording weren't you?" Me: "Yes, but what does that have to do with the program not starting to record at 8pm, when it started and the TV was off?" Support: "Ma'am, we recommend you don't watch the programs while they're recording, and you turned the TV on while it was recording." Me: "Okay" Support: "Did I answer all your questions today ma'am?" Me: "Sure?" Support: "Have a nice day" Me: "Okay"

I know for a fact, that I got alot stupider after that conversation.
Wifey
Wednesday, February 13, 2008 10:42:41 PM (Eastern Standard Time, UTC-05:00)
Other part of DTV conversation - it will completely blow your mind, so please be prepared. Me: "I'm calling to find out why I can no longer order pay-per-view movies from my tv. For the first 3 months we could do that, and all of a sudden we cannot." Support: "Ma'am do you have a phone line connected to your cable box?" Me: "I don't know, I guess so." Support: "Ma'am, you do not, in fact, have a phone line connected to your cable box." (okay so why did she ask me that). Me: "Okay" Support: "You need to have a phone line connected to the cable box to order pay per view from your tv." Me: "okay, well like I said we were able to order pay per view from the tv, for the last 3 months, so if we don't have a phone line connected to the cable box how did that happen?" GET THIS Support: "Ma'am what happened is the techs who installed your boxes reported that they connected it to a phone line. So you were able to order pay per view. We discovered a few weeks ago, that do not have a phone line connected to your cable box and we could no longer allow you to order pay per view from your tv." Me: "So what your saying is, that you can actually order pay per view from your tv without a phone line, but direct tv doesn't allow it?" Support: "No ma'am (but that's exactly what she just said). I'm saying you need a phone line to order pay per view from your TV. And if you ever have to return that cable box to us you're going to have to pay for the movies you rented for the first 3 months, without a phone line." Me: "Okay?" At this point I can no longer form coherent thoughts and I hang up.

Things I should have said: 1. Who the hell are these techs who didn't hook us up to a phone line, and reported that they did? Shouldn't she want to know that? And maybe apologize for their screw up?
2. Bill me for the freakin pay per view movies. Better yet, tell me the total and I'll mail you a check right now! I thought I was paying for them all along, wasn't that evident when I said I had a phone line connected to the box? Was she really of the opinion, when we pay $80 a month for their service, that I was sneaking around for 3 pay per view movies at $3.99 each, when she had already admitted IT WAS THEIR MISTAKE!

I hope someone reading this will be willing to help my husband care for me when I enter, the vegetative state that is inevitable after the last 2 days full of phone calls such as these.
Wifey
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